Privacy Policy

1. Introduction

TeknaLab ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, password
• Profile Data: Job title, preferences, settings
• Payment Information: Billing address, payment method (processed by third-party providers)
• Communications: Messages, support requests, feedback

2.2 Information Automatically Collected

• Usage Data: Pages visited, features used, time spent
• Device Information: IP address, browser type, operating system
• Log Data: Access times, error logs, API requests
• Cookies: Authentication tokens, preferences, analytics

2.3 Third-Party Platform Data

When you connect third-party accounts (Meta, TikTok, Google, LinkedIn), we may access:

• Public advertising data from these platforms
• OAuth tokens for API access
• Account identifiers (not passwords)

3. How We Use Your Information

We use collected information for:

• Providing and maintaining our Services
• Processing your requests and transactions
• Sending administrative and service communications
• Improving and optimizing our Services
• Analyzing usage patterns and trends
• Detecting and preventing fraud and abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

4.1 Service Providers

Third parties that provide services on our behalf:

• Cloud hosting providers
• Analytics services
• Payment processors
• Customer support tools

4.2 API Partners

Meta, TikTok, Google, LinkedIn (only data necessary for integration functionality)

4.3 Legal Requirements

When required by law, court order, or to protect our rights and safety

5. Data Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest (AES-256)
• Secure authentication (JWT with refresh tokens)
• Regular security audits and updates
• Access controls and monitoring
• Backup and disaster recovery procedures

6. Data Retention

We retain your data for as long as:

• Your account is active
• Needed to provide Services
• Required by law or for legitimate business purposes

You may request deletion of your data at any time by contacting us at contact@teknalab.ai

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data
• Restriction: Limit processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw Consent: At any time

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential: Authentication, security, session management
• Analytics: Usage statistics, performance monitoring
• Preferences: Language, theme, settings

You can control cookies through your browser settings.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions
• Privacy Shield certification (where applicable)

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Services. The "Last Updated" date will reflect the most recent revision.

12. Contact Us

For questions about this Privacy Policy or to exercise your rights: